![]() More Show lessĭisappointed with Secrets Cozumel. ![]() We have 12 people in our party and we all had a very mediocre experience at best. Many say they have an amazing experience which I'm jealous of. It's poorly ran and poorly maintained in my opinion. Overall, just disappointed in the service and attitude of the front desk people. COVID testing process is smooth but you need to verify it before going to the airport, they had my date of birth wrong and my wife's passport number wrong which you have to go to the front desk to be corrected. Best place we ate was the food we ordered while in the preferred pool! Burgers, hotdogs, nachos, etc. Best food we had was at El Patio (Sunscape next door) and what we ate when we went downtown to Albertos. Then it would come back on and dry out only to have it happen time after time. The A/C kept shutting off so the room would be humid (floors visibly wet and slick) and everything would feel wet. The view was nice (1433) but that is about it. ![]() When we got a room it was comparable to a motel 6 room, wasn't clean, missing furniture, TV remote didn't work, A/C worked intermittently. Check in experience was not good, no room for 1'15" but they kept telling me to come back every 20 min. Read a lot of reviews and just thought that since we are low maintenance people we would not have any issues. We booked through AMR directly, Ocean View Preferred Club. Best food we had was at El Patio (Sunscape next door) and what we ate when we went downtown to Albertos.īest place we ate was the food we ordered while in the preferred pool! Burgers, hotdogs, nachos, etc.ĬOVID testing process is smooth but you need to verify it before going to the airport, they had my date of birth wrong and my wife's passport number wrong which you have to go to the front desk to be corrected. Then it would come back on and dry out only to have it happen time after time.įood at the resort is pretty plain jane.
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